Can I eat my slime?

Slime is not edible.  Under no circumstances is anyone to eat slime ever.

When will my order ship?

Current processing time for us to ship your order is 1-2 business days after you purchase. This does not include weekends and major holidays.

When will I receive my order?

U.S orders: Typically 3-5 business days after shipping date. 

Why is my tracking number not showing any updates?

 Please allow 24-48 hrs for your tracking number to update. If there are no updates after 48hrs, please wait up to 5 business days after the shipping date to receive your package. In some cases, our shipping carrier will not scan packages in transit for different reasons but it will still be on its way to you. 

If there is no updates after 5 business days, please contact your local USPS.

 What will i receive in my package?

All orders come with a slime care kit that includes a business card with slime care instructions and borax to make your own activator.

 What ingredients are used in the slimes?

We make all our slimes using PVA glue, borax, food dye, and skin safe fragrance oils. We use instant snow for our cloud and icee slimes. We use polymer clay for our clay slimes and cloud dough slimes. If you have any allergy questions or concerns please contact us before purchasing.

Is slime safe for my child to play with?

Our slime is non-toxic and absolutely safe for children to play with.

Disclaimer: All children under the age of 12 years old should have adult supervision while playing with slime to prevent them from eating it, or getting it in places it shouldn't be in. The Slime Playground is not responsible for how children handle slimes with or without any adult supervision.

Do my slime add-ins come separately or inside the slime?

This depends on the type of add-ins the slime has and if we decide to provide them separately in a bag or inside the slime. Most charms come separately in a small bag for you to add yourself. Sometimes we include some charms inside the slime so you will find the charm placed on top of your slime or it can sink to the bottom. 

Refunds, returns, cancellations?

We do not offer refunds unless a package is damaged.  You have 1 day to send us a picture of the damaged package for a replacement or store credit.

I put the wrong address or my address is incomplete missing a house/unit/apt/space/etc number, what do I do?

If you put the wrong address for your order, please reach out to us immediately via email and our customer support team will update your address if it hasn't been shipped yet. If your order has already been shipped with the wrong address, you can re-forward your package to your correct address using this USPS link or contact your local USPS.

Most of the time, if you put an incomplete address for your order, it will get returned back to our warehouse. We can re-ship your package with a new shipping label with a shipping fee. 

We are not responsible for delivered/returned packages with an incorrect or incomplete address.

 What happens if my package gets lost or stolen in transit?

We are not liable for packages once they are in the hands of USPS and we cannot issue refunds or replacements by our policy. If you think your package is lost or stolen please contact your local USPS or the shipping carrier directly. If you would like to file a claim for your lost or stolen package, you can do so here: file a claim 

I have not received my package yet, what do I do?

 For U.S orders, if it has been over 10 business days since your package shipped, contact your local USPS for more information on where your package is.

My slimes arrived damaged, what do I do?

Email us as soon as the package arrives, along with a description and photo of the damaged items we will find provide you with either a replacement (if the item is still available) or store credit. 

Claims for damaged or missing items must be reported immediately or within five days of when your order was delivered. The time frame is made to ensure the solid proof is shown.

My slime arrived sticky, what do I do?

This can often happen during shipping, especially when the weather is hot or cold.  Please check out the slime care insert in the package.   

 I am missing items in my package, what do I do?

Email us as soon as the package arrives, along with a description of what items were missing. We will find provide you with either a replacement (if the item is still available) or store credit. Missing items must be reported within 3 days of the delivery date for us to provide a solution for you.